Returns & Exchanges

Due to the perishable nature of our sustainably sourced water, we cannot accept returns on opened or shipped products, but we are committed to ensuring your total satisfaction. If your order arrives damaged or incomplete, please reach out to our team within 30 days for a full replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue regarding your Boxed Water delivery.

• 2.
  Provide Documentation

  Attach photos of any shipping damage or product defects to help us improve our eco-friendly packaging and processing.

• 3.
  Review Process

  Our team will review your request within 48 business hours to determine eligibility for a refund or a complimentary replacement shipment.

• 4.
  Resolution

  Once approved, we will initiate a refund to your original payment method or dispatch a new carbon-neutral shipment to your address.